We love our stuff and hope you do too, but we understand that sometimes there may be a reason to return or exchange an item.

In general, most items purchased on our website may be returned for store credit (E- Gifted Card) or a refund of the item's purchase price if returned within 7 days of your receipt of the item.  

• Returned items must be unused and in their original condition and packaging. Items returned that are not in their original packaging may be refused or subject to a restocking fee.

• Return shipment costs are the responsibility of the buyer.

• Products involving assembly that are assembled are no longer considered to be in original condition and may not be returned under our policy. 

• Please note that the lighting orders, special orders, large-volume orders, and sale items are final sales. We do not accept returns or exchanges on such items.

• All returns and exchanges will be processed expeditiously, but please allow up to 1 week for your return or exchange to be processed.

• If your order arrives damaged or defective, please email us immediately at hello@byusstudio.com so we can assist you.

• We are not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

• Returns are processed within 5-7 business days after your item(s) are delivered to us.

• All of our Underwear bottoms (including Thigh Saver, leak-proof, and socks) are final sale and not eligible for refund or exchange. For Hygienic reasons, underwear bottoms cannot be accepted.

• If you have any questions about your order, our team would be happy to help you at hello@byusstudio.com

• Reserved Rights Regarding Returns:

• We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of "wardrobing;"

• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or

• Potential fraudulent or criminal activity.

• Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

• Non-Byunli items sent to our Distribution Center will be discarded upon receipt